Help

Back to home

Help

Personal - Travel card

Personal - Travel card

How to setup and use your Caxton Travel card and resolve any issues.

What currencies can I load on my personal Caxton Travel Card?

How do I close a Caxton account following a bereavement?

What should I do if I'm locked out of my Caxton Travel Card account?

PIN

How do I change the pin?

How do I find my pin?

Why is no pin showing?

Managing your account

How do I change my phone number?

Name change after marriage

Address requirement

Document request after application

How do I close my account?

See more

Fees

Adjustments: What are they?

Dormancy Fee Explained

ATM fees

Sending money

Pending Transactions

How to resolve a failed refund

How do I make a deposit to my Caxton account?

How to make an International Transfer

Caxton Card

How do I order a Caxton card?

Activating my Caxton Card

What to do if card is lost or stolen?

How do I block my card?

How do I apply for a secondary card?

My Caxton card is not working

Using your card as a security deposit and at petrol stations.

What are the spending limits on my Caxton Card?

My card has expired and I haven't been sent a new one - what do I do?

See more

Holding money

How do I load using a debit card?

How do I add or change my debit card?

How do I add money to my card? How do I load my card?