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      My card has expired and I haven't been sent a new one - what do I do?

      Learn all about what to do when your card has expired and you haven't been sent a new card.

      This article contains information for Caxton Travel Card. For Caxton Business Expense Cards go here. 

      What to do when your card expires

      Please note: You will need to confirm your address details before we send a new card out.

      1. Login at https://myaccount.caxton.io/Account/Login or via the app
      2. Navigate to 'Account Details' and check the address we have on file - this is where your card will be sent
      3. If your address is correct, you should be able to see a 'Renew Card' option in your account, like the screenshot below
        Screenshot 2024-11-13 at 14.25.40
      4. Use this button to renew your card.

      Still need support? Get in touch with our customer support team by sending an email to card@caxton.io or call us on 0333 123 1812 or +44 (0) 207 201 0526 (international line). Our opening hours are 09:00 - 17:00 or you can call out of hours and request a callback.

      Or perhaps you would like to open an account? Learn more and choose your card.