Learn all about what to do if you book a trade the wrong way round.
What to do when you have traded incorrectly
If you booked a trade the wrong way round, please contact us at 0333 123 1812 or +44(0)207 201 0526 (international line) or email at info@caxton.io
Please note: To avoid booking trades the wrong way round, ensure you are selecting the correct amount you want to sell and purchase.
If you want to sell a particular currency, this means you want to send Caxton that amount to pay for your trade. The amount you are buying is the amount you want sent to a recipient or held on your account.
Please note: Always make sure you double check the currency you are buying before booking a trade.
That's it. You should know how to correctly book a trade.
Still need support? Get in touch with our international payments customer support team by sending an email to info@caxton.io Or perhaps you would like to open an account? Learn more and get in touch today.