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      Document request after application

      Learn all about what to do if you are asked to verify your ID after your application for a Caxton Currency Card

      After receiving an application for a Caxton Currency Card, occasionally we are unable to verify your identity using our online systems, and we'll need to complete some further checks.

      How to verify your identity

      Please provide us with a copy of the photo-page of your passport and one of the following documents (which shows your address), dated within the last three months:

      1. Gas, electricity or water bill
      2. Council tax bill
      3. Home telephone bill (not mobile)
      4. Bank statement (not credit card)

      How to send your documents

      We require the below information in order to process your change of address.

      Please note: It is important that all 4 corners of your document are visible. If these are not showing you may be asked to send it again.

      1. Grab a screenshot or take a picture of your document using your mobile phone.
      2. Email us the picture: addresschange@caxtonfx.com

      Post copies to: Caxton FX Limited, 2 Leman Street, Fourth Floor, London, E1 8FA

      That's it. Once we have received the above documentation we can then proceed with your application.

      Still need support? Get in touch with our customer support team by sending an email to card@caxton.io or call us on 0333 123 1812 or +44 (0) 207 201 0526 (international line). Our opening hours are 09:00 - 17:00 or you can call out of hours and request a callback.

      Or perhaps you would like to open an account? Learn more and choose your card.