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      I cant use contactless on my personal Caxton card anymore, why?

      If your contactless payment isn’t working, check if you have sufficient funds, ensure the card has been activated with a chip-and-PIN transaction. The issue could also be due to a faulty terminal or reaching the tap limit.

      If you are unable to use contactless payments with your Caxton card, there could be several reasons for this issue:

      1. Insufficient Funds: Ensure that you have enough funds loaded onto your card. You can check your balance by logging into your account.

      2. Card Activation: The contactless functionality may not be activated. The first transaction must be made in a shop to activate this feature.

      3. Faulty Terminal: The point of sale (POS) machine you are using may be faulty or unable to read your card. You can test this by trying your card at a different terminal or using a different card at the same terminal.

      4. Tap Limit Reached: After a certain number of contactless transactions you will be asked to use your pin as a security measure, to make sure the cardholder is present.
      5. PIN Issues: If you have entered the wrong PIN multiple times, your card may be blocked. You can check your PIN and unlock it by contacting customer support.

      Still need support? Get in touch with our customer support team by sending an email to card@caxton.io or call us on 0333 123 1812 or +44 (0) 207 201 0526 (international line). Our opening hours are 09:00 - 17:00 or you can call out of hours and request a callback.