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My Caxton card is not working

Learn all about what to do if your Caxton card is not working.

What to do if your Caxton card is not working

  • Check if you are using the correct PIN. You can check what your Caxton card PIN is by logging into your account.
  • Make sure you have sufficient funds loaded on your Caxton card. You can check your current balance once you're logged in.
  • The ATM or POS machine may be faulty or unable to read your Caxton card. You can check this by testing a different card in the machine or trying your Caxton card in a different ATM or POS machine. 
If your Caxton card is still not working, please contact our support team, either via email card@caxton.io or on the phone, in the UK calling 0333 123 1812 or outside the UK on +44 (0) 207 201 0526. Our opening hours are 09:00 - 17:00 or you can call out of hours and request a callback.

Or perhaps you would like to open an account? Learn more and choose your card.